AV Solutions

Maintenance and support

We look after what we install, and what others installed, so rooms stay ready for use.

Maintenance and support
What it does

Support you can rely on

One number to call for every room. We combine preventive visits, remote monitoring through the platforms and fast onsite response.

2 to 4 hour urgent response

Onsite during business hours, Monday to Friday 0830 to 1800.

Quarterly preventive visits

Four scheduled visits a year with full reports.

Loan replacement units

Standby equipment within one working day.

Unlimited support calls

Direct access to our technicians by phone and email.

Warranty and firmware

We liaise with manufacturers for repairs, replacements and updates.

Four tier escalation

From frontline technician to engineer, manager and Director.

Examples

Where it fits

Programming and commissioning

Programming and commissioning

Our engineers program and test every room before handover.

Installation

Installation

Our team installs and dresses every cable neatly.

Preventive maintenanceConcept visual

Preventive maintenance

Scheduled checks of every device, with reports after each visit.

Remote health checksConcept visual

Remote health checks

Room health seen on a dashboard before users report issues.

Typically included

  • Service level agreement
  • Quarterly preventive maintenance
  • Remote monitoring through the platform
  • Loan units and spare parts
  • Warranty management
  • Reports and asset register

Final design follows a site survey. Every space is different.

Brands we often use here

We are platform neutral and recommend what fits the space, the users and the budget.